What We Do
When large flooring projects become large flooring problems, contacting Floor Covering Services & Consultants is likely the best way to figure out the root cause of the flooring failure and put steps in place the resolve the problem associated with the installed floor covering. Figuring out what really caused a major problem with a resilient floor installation can be complex and it takes an expert in the field of flooring to find the underlying reasons for the flooring dispute. Reggie Hill, owner of FloorConsult, is the right person to contact for the most difficult flooring issues. With over 40 years of experience working with resilient flooring, Reggie has a critical eye for detail, a strong base of knowledge about floor installation procedures, is familiar with flooring installation tools, adhesives and techniques. These combined skills give him a unique ability to figure out what’s going on with even the most difficult commercial flooring projects.
Outsourced Tech & Maintenance Support
Let us be your expert on call. We provide outsourced technical and maintenance support via phone or email for commercial resilient flooring manufacturers. Whether it’s guiding product care or solving performance issues, we act as an extension of your team - bringing over 40 years of industry expertise directly to your customers.
Installer Training
Set your flooring installation projects up for success with expert-led training. We work directly with installers at job start-ups, particularly in high-demand sectors like healthcare, to ensure proper techniques and compliance with manufacturer specifications. Customized, on-site guidance helps reduce rework and improve long-term performance.
Expert Witness Testimony
FloorConsult offers expert witness services backed by decades of hands-on flooring experience. We deliver clear, detailed reporting and testimony to support litigation involving resilient and hard surface flooring. From root-cause analysis to courtroom-ready documentation, we help you build a strong, fact-based case.
Troubleshooting Services
When flooring issues arise, we dig deep. Our troubleshooting services identify the root cause of product or installation failures and provide actionable recommendations to correct the issue. You’ll receive a comprehensive report that helps prevent future problems - and prepares you if legal action becomes necessary.
Who We Help
Whether you're an architect, contractor, facility manager, manufacturer, or attorney, we support your resilient flooring needs at any stage — from planning and installation to post-installation troubleshooting.
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On-site troubleshooting for commercial flooring failures
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Expert witness services for litigation cases
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Adhesive and floor finish compatibility testing
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Installer training (heat welding, resilient floor techniques)
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Maintenance procedure training for facility teams
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Floor care product and equipment recommendations
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Technical support for flooring manufacturers
Trusted by a Range of Professionals
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Outsourced Technical / Maintenance Support Clients
Kahrs Hardwood, CBC AMERICA/TOLI, Mohawk Industries, Gerflor, Tecply Underlayment, Hallmark Floors, UPOFLOOR, Altro, Parterre, AHF and ToMKT
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Troubleshooting Services clients
Mannington, Congoleum, Shaw, Mohawk, Ecore, Tarkett, Tajima Flooring, Altro, UPOFLOOR, CBC AMERICA/TOLLI, Takiron, Armstrong, Gerflor, Parterre, ADORE, Amtico, Beauflor, Centiva, Flexco, Roppe, Johnsonite, Lonseal, Metroflor, Capri Cork, Teknoflor and EverStep
Meet Reggie Hill
Reggie Hill’s journey in the flooring industry started early—really early. As a kid growing up in Northeast Texas, he was learning the trade side-by-side with his father at Hill’s Custom Floors and Tops, the family business founded in 1963. By age 10, Reggie was already on job sites, handling real installation work. Just a few years later, he was leading teams and managing full-scale flooring projects in grocery stores, churches, and retail spaces.
That hands-on experience laid the foundation for a lifelong career in flooring. In 1989, Reggie joined Mannington Mills, Inc. as an installation specialist, traveling across the U.S. to train installers in the proper techniques for resilient floor installation. In 1992 alone, he conducted over 100 training seminars and spent 285 days on the road. His expertise and leadership eventually earned him the role of Manager of Installation Systems, where he worked closely with R&D, product marketing, and continued overseeing national training efforts.
In 1995, Reggie launched Floor Covering Services & Consultants, Inc., bringing his wealth of knowledge and practical experience to manufacturers, contractors, and clients facing the most complex flooring challenges. Today, he remains one of the industry’s most respected experts in resilient floor installation, maintenance, and troubleshooting.
Reggie's Career Highlights
Get Expert Consulting
Whether you are an architect or interior designer working on a flooring specification for a building project, a business owner with questions about a new floor, a construction project manager in the middle of a large commercial floor installation, a flooring manufacturer looking to extend resources, or an attorney looking for a resilient flooring expert witness, Floor Covering Services & Consultants may be able to help.
To find out, give Reggie Hill a call or send an email to ask about your specific flooring situation. Reggie is honest and forthright about his ability to help so you’ll find out quickly if you’ve come to the right flooring resource.
"In hindsight, knowing what I know today, I would have demanded that experts like yourselves be invited on the front end to ensure that the expertise and specialty tools needed to install heat-welded seams properly has been proven by the installers prior to any work beginning. Once again, I thank you for your expertise and would not hesitate to contact you in the future when we are ready to start another renovation or new construction project to ensure upfront that the installers chosen know what they are doing and follow the manufacturer's specific installation instructions."
Mike Baldwin, VP, Construction & Property Management
Mercy Health Services
Consulting service at the FBI Training Center in Quantico, VA.
"The flooring manufacturer gave us Reggie's name and we hired him to tell us why the floor was failing and was continuing to fail. Reggie visited the site and took all kinds of samples, pictures, more samples and more pictures. He then retreated to his office and spent the next couple of weeks learning why the flooring failed which yielded a report. The report was easy to read and factual. I compared it to what I would expect a forensic scientist to produce. The report also indicated what parts were not conforming to the recommended installation guidelines from the manufacturer. Had we simply followed the manufacturer's guidelines for installation and usage, I never would have met Reggie."
Jerry Elmore
John C. Grimberg Company